Bijoux Catering is a reputed and essential service provider in the luxury air travel sector across Switzerland. Our strength? Operational flexibility that allows us to adapt to every unique client request. Always at the forefront of culinary trends, our team continuously innovates to deliver exceptional service. Whether for private jets, corporate events, or commercial flights, Bijoux Catering offers a refined mix of international flavors, creativity, and excellence. Our philosophy? Openness, excellence, and a multicultural environment. To support our growing operations, we are currently seeking a VIP Customer Service Representative (100%). In this role, you will be the first point of contact for our high-profile aviation clients, coordinating service delivery and ensuring outstanding customer experiences. The position offers an annual gross salary of CHF 60,000, including the 13th month, with conditions negotiable depending on experience. As a VIP Customer Service Representative, you will be the point of contact for our inflight VIP and commercial clients, providing top-tier service and ensuring their catering needs are handled with care and professionalism. Your key duties include: • Delivering exceptional customer service in line with inflight catering protocols • Monitoring flight schedules and forecasts • Liaising with the Executive Chef to ensure all client specifications are accurately met • Coordinating with internal departments regarding changes or client updates • Managing customer complaints: investigating, resolving, and reporting outcomes • Packing and delivering catering orders to private jets in line with company standards • Preparing marketing materials for client visits (e.g. welcome boards, activity reports, airline flags, and branded goodies) • Managing the invoicing process, including price updates and data accuracy • Participating in VVIP events as needed What we offer : Straight / continuing shift. Free lunch provided daily 50% discount at our in-house restaurants 10% discount at Zurich Airport Duty Free Additional discounts at Zurich Airport partners, including Aesop, Boss, Bulgari, Bucherer, Dosenbach, Marionnaud, Visilab, Ochsner, and many more 10% discount at 90% of the restaurants located in Zurich Airport Discounts on car rentals and hotels: Sixt (20%), Europcar (15%), Radisson Blu Hotel (10%), Novotel Messe (25%) and others Parking with 50% of the cost covered by the company Multicultural, dynamic, and innovative working environment Opportunities for growth within a start-up company A welcoming and supportive team