Job Description:
We are seeking a skilled IT Support Analyst with expertise in the SAP HR module to join our team. This role requires a unique blend of technical and business acumen, as well as excellent problem-solving skills.
The successful candidate will work closely with the global HR business payroll team in Zurich, collaborating on complex issues that require a mix of remote and on-site work in a hybrid model.
Responsibilities:
* Run monthly Swiss payroll closure procedures
* Prepare and process year-end activities
* Test releases in the test environment and track them using Jira
* Set up and run batch processes using Batchman
* Manage incidents and problems as part of the client's incident and problem management process for the Swiss payroll application
* Analyze technical issues within the application
* Provide workarounds where applicable
* Perform general housekeeping on the application
* Conduct root cause analysis (RCA) on serious incidents
* Participate in internal and external audit assessments
* Escalate and notify management of high-impact incidents and problems, keeping end-users informed until the ticket is resolved
* Monitor application health, including reviewing application logs and identifying exceptions
Requirements:
* Previous production experience in the technical or application area, or relevant education in IT
* SAP system experience and query knowledge
* Knowledge of the SAP-HR-module
* Strong knowledge of MS Office tools, including Access, Excel, and Word
* Mandatory SQL knowledge
* Experience with batch scheduling
* Fluent English and German skills
Benefits:
* Enhanced parental leave
* Extended pension plan
* Daily sickness allowance insurance
* Employee assistance program
* Referral program
* Hybrid working opportunities
* Global business travel medical and accident insurance
* Great learning and development opportunities, including professional training, career advisory, and coaching
About the Role:
* This is an exciting opportunity to work on complex projects and contribute to a dynamic team
* The ideal candidate will have a strong passion for problem-solving and excellent communication skills
* We offer a supportive and inclusive work environment, with opportunities for growth and development