Main Responsibilities:
Order Coordination end to end for assigned Region Travel Retail & Distributor Markets
1. Order entry in SAP system include availability & freshness check, allocation requests and credit block release
2. Monitor all relevant process steps after order entry until customer receives shipment
3. Maximizing on-time and in-full service level
4. Coordination of orders from Singapore warehouse and German warehouse
5. Control shipment costs via release process and freight invoice check
6. Complaint management related to shipments including returns management, credit note and follow up on corrective actions
7. Special order handling of BA allowance shipments and free of charge shipments (FOC)
Management of internal and external communication
8. Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc
9. Frequent exchange with sales teams to align on priorities and special promotions or product launches
10. Setting up a priority plan for the monthly deliveries
11. Work on continuous improvements on the order process (i.e. sustainability, lean management)
12. Manage constant changing requirements in the markets in a professional manner
13. Regular exchange with CS team from HQ to share best practices
Maintain accurate data
14. Enter and use the shared order status overview file
15. Upload price files in SAP
16. Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
17. Update master data of new products for specific TR / DM customers
18. Review export documents (i.e. invoices, packing list, CITES)
Requirements:
19. Education in Business Administration, preferably some experience in the customer service (B2B) or export industry
20. Good team player that shows initiative and an exact and efficient work manner
21. Fast learner, able to work under pressure, reliable and communicative
22. MS-Office, SAP-Know how is an advantage
23. Fluent English, Mandarin or Cantonese preferred