Overview
Sr Digital Product Owner, Partner Relationship Management — The position of a Senior Digital Product Owner, PRM is responsible for the implementation and support of Salesforce Partner Relationship Management portal dedicated to Parker Distributor network. This position focuses on continuous improvement, both personal, business and technical expertise, in support of the Digital and IT strategic vision and roadmap. This job resides within the Corporate Digital Selling IT team.
Responsibilities
* Act as a Global Product Owner and lead the development and implementation of our Salesforce Distributor portal to support organic growth and deliver best in user experience. That includes:
o Lead Discovery phase by gathering requirements from business leaders across the globe
o Breakdown requirements into Epics, Features and User Stories following Agile methodology. Prioritize these items to answer business needs.
o Accountable for the design and delivery of the following corporate features such as:
+ Marketing Campaigns
+ Lead and Opportunities management
+ Case & Claim management
+ Quotes & Rebates
+ Business Planning
+ Order Management and Deals registration
o Responsible to deliver a complete user set up framework including specific Distributor personas and roles tied to different features access
o Team up with Division IT manager to provide a link out using SSO to specific Division applications
* Proactively anticipates changes, makes recommendations to leadership, leads and implements change within team
* Understand business impact, create and communicate decisions impacting the wider business, effectively managing customer expectations
* Has a broad understanding of IT strategy across all functions and can assess impact on own area
* Able to interpret business requirements effectively that can translate to information technology solutions and roadmap
* Guide and train team members on functional business skills & processes
Qualifications
* 4-year University / College Degree and relevant technical / business certifications
* Business application experience, ideally with a Sales and Marketing focus.
* Experience with channel sales management / working with distributors is a must.
* Experience with Salesforce CRM in general, Experience Cloud is preferred
* 8 or more years’ experience in Information Technology / Business leader role
* Demonstrated ability to lead teams and manage global projects effectively
* Experience in Agile methodologies and can apply those processes to everyday work
* Eligible locations for this position are Cleveland (USA, Corporate HQ), Etoy (CH, EMEA HQ)
* This position requires to be 4 days at the office / 1-day remote working per week
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
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