We are looking for French-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.
Position: Customer Support Representative
Location: Remote in Portugal
Market: French-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team you will:
* Respond to customer requests via email, chat, contact forms and calls
* Handle support tickets related to general queries, refunds or incomplete services
* Call users to speed up case resolution and improve communication
* Perform back-office tasks that may involve outbound calls
* Conduct outbound calls to promote products, collect feedback and support customer success
* Maintain accurate records using CRM tools
* Achieve performance goals and respect deadlines
* Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
Whats Offered
* Salary: Up to 1000 gross/month (performance & complexity bonus) with 14 salaries per year
* Relocation Support: Exceptional for candidates moving from abroad
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: €280/month all utilities included (deducted from payslip)
Working Conditions
* 40 hours/week with 1-hour lunch break
* 22 vacation days per year
* If you work on a Portuguese public holiday you receive a compensation day
Why Portugal
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work-life balance.
Want to apply or learn more? Feel free to message us!
Key Skills
Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing
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