We are working with a Global Commodities trader who are now implementing the Aspect CTRM; they are looking for someone to Build and Lead a team of Support Engineers Globally.
The successful candidate will suit the specification below:
Leadership & Team Management
* Lead and mentor a team of APECT support engineers across multiple geographies.
* Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
* Foster a culture of collaboration, accountability, and continuous improvement.
Operational Oversight
* Oversee Aspect ETRM support operations, ensuring SLAs are met and critical trading processes are uninterrupted.
* Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
* Own the coordination of daily SOD/EOD checks and incident response planning.
* Maintain shift/ROTA schedules and ensure 24x7 support coverage as needed.
* Support of all modules of ASPECT system and upstream/downstream interfaces.
* Monitor application availability and report issues pro-actively.
Technical expertise
* Bachelor's degree in Computer Science, Finance, or related field
* 6–8 years in IT, including 3+ years supporting Aspect ETRM
* Solid understanding of commodity trading (ideally base metals/concentrates) and trading lifecycle (pricing, risk, logistics, settlement)
* Hands-on experience with trade capture, mark-to-market, and P&L processes
* Proficient in SQL and basic scripting (Python or VBA)
* Familiarity with integration protocols, APIs, or data mapping a plus
* Exposure to other CTRM systems (e.g., ENDUR, RightAngle, CommodityXL) and ITIL/project management frameworks is a plus
* Experience with application deployment, configuration, and testing