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This position reports to: Quality Manager
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Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organisational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
The work model for the role is: #LI- hybrid
This role is contributing to the Power Protection, Smart Power division in Quartino, Switzerland. You will be mainly accountable for:
Analyzing the customer and processes issues systematically to identify root causes and initiate cases in the Practical Problem Solving (PPS) tool to track corrective activities and ensure resolution.
Presenting quality reports and improvement initiatives to customers, with systematic follow-up on agreed actions.
Defining containment, corrective, and preventive actions. Facilitate Level 2 Quality Circles and escalate critical cases to the line manger when necessary.
Contributing to the improvement of key quality metrics including First Pass Yield (FPY) manufacturing, Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).
You will join a dynamic, talented and hig