ICT-Supporter (m/w/d)
Location: Winterthur
Workload: 100%
What You'll Do
1. ICT Support Troubleshoot common issues (password resets, software installation, network connectivity)
Support hardware inventory, software licensing, printers, and mobile devices
Handle and triage service desk tickets (Jira)
Coordinate and forward tickets to external partners
Review and manage the ticket dashboard
Support Azure / M365 topics (logins, basic configuration of SharePoint, OneDrive, Teams; simple VM tasks)
Support facility-related IT-Installations Coordinate daily activities with helpdesk colleagues in China and Korea
2. User Assistance Support users on‑desk, by phone, email and chat
Help employees in using M365 Tools and Applications
Introduce the IT organization and processes to new employees during welcome meetings
3. Documentation & Coordination Log and track incidents in Jira
Collaborate with global IT specialists and closely with the Swiss IT team
Document findings and recurring issues in Confluence to improve ticket resolution
4. Work Conditions Hybrid work model: possibility of home office (depending on operational needs)
Who You Are
5. Completed IT apprenticeship (EFZ or equivalent)
6. At least 3 years of experience in IT support or service desk
7. Strong troubleshooting skills for standard hardware/software issues
8. Experience with remote support tools
9. Basic understanding of Azure & Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
10. Good knowledge of M365 applications (Outlook, Word, Excel, PowerPoint, OneDrive)
11. Able to handle multiple requests and remain service‑oriented under pressure
12. Languages: German (fluent), English (good written & spoken)
13. Familiar with Jira, Confluence, and other Atlassian tools
14. Enjoy written and spoken communication with users
Our offer:
15. An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
16. A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
17. Award winning and extraordinary products
18. Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
19. Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
20. In-house technology training and professional development opportunities