Job Overview We are seeking a proactive and technically skilled team member to join our Technical Support & Complaint Management team. This role serves as 2nd level support and involves managing and documenting customer complaints, coordinating and performing device repairs, and. The position is highly interdisciplinary and international, requiring you to collect and coordinate input from various stakeholders. The ideal candidate brings a strong customer service mindset, technical expertise, and a hands-on approach. High ownership, structured problem-solving, detailed documentation, and effective communication with global stakeholders are essential.
Key Tasks Documentation
Thoroughly document all customer complaints in accordance with regulatory requirements
Consolidate global complaint data and escalate trends and events
Technical Inquiry Handling and Repair
Providing 2nd-level technical support to our field team and, when required, directly to customers
Troubleshoot technical issues, analyze problems, and deliver effective solutions
Perform hands-on repairs
Your Profile Certified Technician or Electrician, or solid understanding of mechanics and electronics
Experience in technical service, repair, or support—ideally at the 2nd level, requiring analytical problem-solving skills
Proficient in reliable documentation that meets audit standards
Excellent communication skills in English and German, both written and spoken
Our offer Meaningful work on products that are life-saving or effectively support patient therapy
Flat hierarchies, truly interdisciplinary workgroups
The opportunity to contribute ideas, actively participate, and make decisions
Guidelines for unsolicited applications from recruitment agencies and headhunters:
We do not accept unsolicited applications from recruitment agencies or headhunters without prior written agreement between both parties. Therefore, we are not liable for any commissions, fees, or costs for spontaneously submitted applications. Any application submitted without prior agreement will be considered a direct application and will not be subject to commission claims.
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