Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!
We are looking for talents with great German & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.
Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.
TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.
Note: This position is not a remote / work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).
What you will do:
* Review and categorize social media content based on specific guidelines.
* Ensure that all information uploaded by users follow the guidelines based on client’s policies.
* Make well balanced decisions to be an effective advocate for the online community.
* Ensure high quality and safe experiences for both people and businesses.
* Apply a content policy to digital content and execute handling procedures with consistency.
* Assist customers via chat, email or phone (depending on the project).
* Identify inefficiencies in workflows and suggest solutions.
* Follow company and client procedures and guidelines.
What we expect from you:
* Excellent verbal and written skills in German
* Very good English knowledge
* Exceptional communication and soft skills, as well as problem-solving skills
* Ability to use Windows Operating Systems, internet applications and MS Office
* Solid team, and collaboration skills, work independently with limited supervision
* Attention to detail and ability to distinguish self-beliefs from moderated content and policies
* Be positive and proactive and have a desire for applying continuous improvement processes
* Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage
What we offer to you:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
* Competitive monthly salary + 2 extra salaries per year
* Refer-A-Friend: Bring your friends and receive great bonuses!
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
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