Job Description
Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.
This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:
1. Ensure availability of the Service Desk Hotline (8am–6pm)
2. Provide premium support to end users, including VIPs and ExCo members
3. Deliver occasional on-site support at CH Laboratories
4. Install and configure desktops, laptops, mobile devices, printers, and software
5. Manage and support Teams Rooms and meeting room technologies
6. Troubleshoot hardware, software, and network issues
7. Support user account management in Active Directory and Azure AD
8. Maintain documentation and contribute to continuous improvement initiatives
Qualifications
Essential:
9. Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
10. Experience with Active Directory, Azure AD, and Windows Server 2016+
11. Familiarity with Cisco switches, wired/wireless networking, and patching
12. Experience supporting mobile devices and multifunction printers
13. Understanding of ITIL-based service management and Microsoft security frameworks
14. Ability to deliver training and support to end users with a customer-focused approach
15. Proficiency in English and German (French is a plus)
16. 2–3 years’ experience in IT support or service desk roles
Desirable:
17. Swiss CFC (Certificat Fédéral de Capacité) or equivalent
18. Microsoft 365 Certified: Modern Desktop Administrator Associate
19. ITIL v4 Foundation Certification