Your Tasks And Responsibilities As a Local IT Generalist / IT Site Support (Junior) (m/f/d), you act as the primary local IT interface between the IT ecosystem, strategic partners, and the local business or site; In this role, you support day-to-day IT operations, coordinate support activities, and help ensure compliance with local IT, security, and legal requirements; You work in a broad, hands-on IT generalist capacity with strong coordination and communication responsibilities, taking local accountability for smooth IT operations and a reliable, user-friendly digital workplace.
KEY TASK:
Serve as the local point of contact between IT service providers, platform teams, and business users, coordinating all types of local support cases, including onboarding of on-site support technicians and urgent equipment handovers;
Provide IT process guidance to local business users, actively monitor tickets (including long-running or critical cases), and support escalation and continuous IT improvement initiatives at site level;
Manage the full IT asset lifecycle, including procurement and documentation, inventory and tracking, lifecycle management and disposal, and support IT equipment relocation and full workplace setups (for example cabling, information screens, peripherals);
Manage local telephony and connectivity services, including landline and fax services as well as mobile devices, routing, porting, and procurement;
Support non-standard hardware and accessories, provide Smart Hands and infrastructure hands-on support, deliver technical support for smaller or ad-hoc events, and support local print services, including non-network and home-office printers;
Create and maintain IT documentation such as infrastructure overviews and cabling plans, provide IT user trainings, support digital education initiatives, and act as a key user offering practical guidance (for example Microsoft 365 tips, general IT advice, idea sharing);
Perform risk assessments rela...