Job Description
This role is responsible for administering a wide range of benefits and entitlements, including leave types, education grants, dependency allowances, rental subsidies, and flexible working arrangements. The incumbent will work closely with support staff to promote a client-centric culture and maximize the use of enterprise systems and IT tools to increase efficiency and simplify processes.
Duties and Responsibilities
* Administer a broad range of benefits and entitlements.
* Handle contentious or complex cases requiring analysis of facts and interpretation of rules.
* Provide authoritative advice to HR colleagues on the application and interpretation of HR rules and procedures.
* Define, develop, and improve business processes and workflows.
* Actively participate in initiatives to streamline the HR client experience.
Requirements
* First-level university degree in human resources management, law, public or business administration, or related field.
* At least six years of relevant professional experience in human resources management, administration, or a related field.
* Excellent knowledge of English (written and spoken).
* Excellent analytical and drafting skills.
* Problem-solving skills.
Organizational Context
The post is located in the HR Employee Support Services Unit (HRESS) of the Human Resources Operations Service, Human Resources Management Department. HRESS administers benefits and entitlements, and manages time and absences, ensuring the delivery of efficient services within a culture of customer orientation. It is also responsible for the review and development of policies relating to the operational work of HRMD and for leading the process to amend the Staff Regulations and Rules.
Purpose Statement
The Employee Benefits Partner administers a broad range of benefits and entitlements. S/he provides advice on the related policies to other HRMD colleagues, and handles contentious or complex cases regarding staff benefits and entitlements. S/he reviews the work of, and provides guidance to, support staff who process requests for benefits and entitlements and manage time and attendance. S/he also assists with the development of HR policies.
Reporting Lines
The incumbent works under the supervision of the Senior Policy and Employee Benefits Specialist.