This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The OpportunityWe are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Engineer, you'd be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You'll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in ZurichDay-to-Day ResponsibilitiesInstalling and maintaining the software and interfaces of point of sale (POS) systemsReceiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedingsCoordinating supplier and support partner activitiesCreation and updating of operating manuals, instructions, checklists and training documentsParticipation in projects, in the introduction of new services and in eventsPerforming coordination tasks between customers, internal departments and IT departments in day-to-day operations and in emergenciesWho Are We Looking ForWe look for big thinkers. People who can drive positive change, step up, and show what's next — people with passion, a can-do attitude, and a hunger to learn and grow. In practice this means:Completed vocational training, preferably in a technical field2 to 4 years of relevant professional experience in a comparable position as IT supportAffinity for IT is requiredIn-depth knowledge of MS Office (especially Excel)Knowledge of ServiceNow, Jira, Confluence and Business Objects tools and network technology is an advantageResilience and flexibilityEnglish and german on professional levelPerks & BenefitsFinancial support of the public transport ticketMobile working within Switzerland and flexible working time modelsUse of our own staff restaurantComprehensive continuing education programsAdditional offers for familiesPossible participation in the Innovation Festival @ WorldlineEmployee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to growSustainable, international corporate cultureShape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.