Travel Retail is one of the key strategic channels for L’Occitane Group. In order to accelerate the business development in Travel Retail Europe, we are looking for a highly motivated Senior Key Account Manager to build stronger capabilities and expertise to define and implement an ambitious and innovative strategy around joint business planning with key accounts.
The position is based in Geneva and reports to the General Manager Travel Retail TR EMEA & Americas .
MAIN RESPONSIBILITIES
1 – COMMERCIAL AND OPERATIONAL MANAGEMENT
Define and implement a Key Account Strategy focused on sales development, profitability and retail excellence
Accountable for the sales and profitability growth (P&L optimization) by building and delivering budget forecasts in line with the Group’s financial agenda & KPIs (SI, SO, investments, OP)
Develop relationships and alliances with Key Accounts through strong collaborative planning and identifying opportunities for long term sustainable growth
Negotiate commercial agreements (Terms & Conditions, pricing, indirect costs…), ensuring image and space requirements, merchandising and marketing plans
Propose and execute strategic plans that would maximize business opportunities, growth, and profitability (HR structure, commercial conditions, distribution & clients’ assessment, assortment, marketing plans, pricing, CAPEX plan)
Validate marketing plans and ensure that application is in line with brand guidelines
Enforce a retail excellence mindset (best execution at point of sale : brand visibility, assortment, CAPEX, Beauty Hosts etc…) specifically within a defined Top Door strategy
2 – REPORTING AND ANALYZING
Monitor Sell-In (orders): follow up on expected monthly phasing, ensure commercial / marketing priorities (innovations, marketing…)
Provide Sell-Out analysis ensuring PowerBI tool is updated regularly, compare to Retailer/Market trends, monitor competition and recommend action plans for growth
Top Door strategy follow up and information sharing
Monthly and quarterly reports including Sell-Out and Sell-In analysis for top management
3 – TEAM MANAGEMENT
Management, coaching and motivation of a direct team comprised of one Commercial Executive, two Retail Managers and over twenty Beauty Advisors across the region
Collaborate and coordinate projects across Operational and Global Marketing, Concept, Training, Finance and Customer Services
4 – OTHERS
Trade Events: manage all industry-related events, trainings, seminars in the region
HOW YOU CAN FIT
10 years or more experience including international experience
An understanding and strong appreciation of the Travel Retail and Beauty Industry
Fluent in English, French language would be a significant advantage. Other language skills are always welcome
Excellent interpersonal, communication and leadership skills
Proven and demonstrable negotiation skills and influencing skills
Highly commercial with a deep understanding of premium brands
A retail mindset with meticulous attention to detail
Ability to coach, mentor and motivate with experience of people management
Showing sense of initiative, being hands-on with an entrepreneurial spirit and organization effectiveness
Appetite for change & challenges, and at ease in an international environment with remote & multicultural teams
An ability to deal with ambiguity within a fluid and collaborative organisation
WHAT WE OFFER
Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
Working with passionate colleagues coming from all over the world
A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
Internal mobility opportunities
Monthly allocation & discount for store products
Attractive Social Insurance coverage
5 weeks annual leave & 3 extra days offered as public holidays
Flexible and Hybrid Work environment
Attractive Parental Leave Policy
PERMANENT CONTRACT
STARTING DATE : ASAP
TRAVEL REQUIREMENTS : up to 40%
RESIDENCE IN SWITZERLAND IS REQUIRED ONCE YOU START THE ROLE
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