SAP FSM Business Systems expert and Service Delivery Manager
Switzerland, Meyrin
United Machining is seeking an experienced SAP FSM Business systems expert to support and maintain the implementation of SAP FSM for all Sales and Service Companies worldwide.
The ideal candidate will bridge the gap between business requirements and technical solutions to enhance user experience across our SAP landscape.
Ready to join?
Your tasks
* Manage the technical implementation of the SAP FSM Solution with various constellations of connected back end systems including SAP ECC CS, non-SAP ERP systems and in the future S/4HANA Service Management
* Manage the SAP FSM application, implementing change requests and 2nd level support, fixing tickets for Key User
* Accountable for the SAP FSM end-to-end operation for system stability, maintainability and performance
* Act as Business Partner interacting directly with different Stakeholders (Head of Customer Service business, Business Process Owners, Key Users, ERP Functional Experts, External Partners, SAP AG, IT team...)
* Write and keep updated technical documentation
* Enrich permanently solution database to increase 1st level support ticket fixing
* Adhere to process harmonization and standardization guidelines, security best practices, GDPR regulation
Your profile
* Bachelor/Master degree (Economic, Business, IT or Engineering)
* SAP FSM
* SAP ECC CS, S4/Hana Service Management, SAP Service Cloud knowledge a key differentiator
* Proven record as external and/or in-house consultant dealing with full SAP FSM implementation and integration with back-end systems
* Knowledge and experience of implementing the FSM Cloud Connector (proaxia FSM Cloud Connector) integrated with SAP ECC CS and/or S/4HANA
* Strong knowledge in interface technology (EAI, CPI,...)
* Knowledge of the Engineering Machinery and Component Industry Customer Service processes an asset
* Excellent English level (oral and written) to be used nearly 100% of the time. French, German, Italian or Chinese an asset
* Self-starter, Hands-on attitude, Solution finder and Pro-active
* Customer oriented
Benefits
Clear vision and purpose
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together
Excellent learning tools
We provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses
Great career opportunities
As a global acting company we provide many opportunities regarding career growth. We also offer a dedicated talent management process ( ) to boost your career
Your contact
Fanny Brault
HR Manager
Rue du Pré-de-la-Fontaine 8
1217 Meyrin
Switzerland
Who we are
GF Machining Solutions is the world’s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries
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