On behalf of one of our clients, for a permanent position (CDI) as Watchmaking After-Sales Manager located in Geneva, we are looking for: Watchmaking After-Sales Manager (SAV) Mission: Ensure the technical and human management of After-Sales Service (SAV) to guarantee the quality, speed, and reliability of watches, while respecting the brand standards and client expectations.Watchmaking After-Sales Manager H/F MISSION DESCRIPTION Supervise teams: manage, motivate, coach a team of 16. Foster a collaborative and motivating work environment. Flow management: organize the entry/exit of work and the distribution of tasks, optimize processing times, track performance KPIs (Quality - Productivity). Technical support: be the technical reference for watchmakers, resolve complex cases, ensure continuous skill development of the team. Ensure quality: guarantee compliance with quality processes according to our finishing criteria and brand standards. Regularly present KPIs and provide feedback (quality, productivity, incidents). Propose continuous improvement initiatives (Lean, 5S), actively collaborate with customer service management and the CS department. Participate in cross-functional projects (new products, field returns). PROFILE CFC or equivalent Minimum 5 years of experience in team management and supervision Customer service and quality orientation Analytical and problem-solving skills Good mastery of team management tools and methods. jidda1ea71aen jit0314aen jpiy26aen