Responsibilities
* You are responsible for the leadership and management of the Claim Management team
* You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers
* You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary
* You review requests to ensure completeness and correctness in accordance with the contractual requirements
* You prepare claims and forward them to the relevant internal departments
* You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary
* You ensure professional communication with customers regarding current quality issues
* You implement recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to the relevant department
* You prepare cost planning as a basis for decision-making for risk analyses and preventive measures
* You organize and moderate internal meetings as well as customer meetings
Your Profile
* You hold a degree in Mechanical Engineering or Automotive Technology, as well as additional training in Business Administration
* You have several years of professional experience, as well as excellent product knowledge and an affinity for diagnostics
* You have experience working in a company with an international environment and a matrix organization
* You possess excellent German skills as well as excellent English and/or French skills
* You have excellent knowledge of MS Office packages and are familiar with ERP systems
* You bring strong leadership skills and the ability to develop and inspire your team. You demonstrate a high level of customer orientation, professional communication, strong interpersonal skills, and flexibility. Reliability and a strong sense of responsibility complete your profile
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