About the Role
">
* Facilitate effective management of facilities and projects to ensure seamless operations and successful outcomes.
">
Servicing our Boutiques
">
* Implement an IFM solution for hard and soft services, ensuring efficient maintenance and upkeep of boutiques.
* Manage project tasks, data collection, communication with stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of projects.
* Maintain monthly reviews (performance, targets etc.) and reporting: deliver KPI's to management and stakeholders when needed.
* Ensure alignment between services requirements and Richemont Standards through contract management with the IFM partner.
* Integrate Service Now by the IFM provider.
* Create synergy with stakeholders.
* In parallel with the IFM project, provide support to stakeholders for maintenance and other services in boutiques (contract management, incident management, etc.).
* Support stakeholders on renovation projects to guarantee smooth and effective site operations.
* Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.
">
Service Now Implementation
">
* Implement a CAFM tool (Service Now) in boutiques to streamline service request, planned maintenance schedule, and contract management.
* Coordinate communication and change management with stakeholders.
* Monitor data with the CAFM tool to track performance and identify areas for improvement.
* Share relevant data to the project team when needed including stakeholders.
">
Contract and Cost Management
">
* Source, negotiate with, and manage vendors for services such as cleaning and maintenance.
* Manage contracts with different suppliers for hard and soft services.
* SLA monitoring.
* Conduct tender process and due diligence.
* Budget preparation and cost control.
">
Project Management
">
* Manage ad-hoc projects assigned by the CFO, which may include team buildings, negotiation with suppliers and consultants.
* Ad Hoc presentation on miscellaneous topics.
* Provide regular updates to the CFO on project progress.
* Facilitate seamless project transitions to go-live and operations through effective team collaboration.
* Management of 1 person.
">
Required Skills and Qualifications
">
* Minimum of 5 years of experience in facility management and project management.
* Strongly preferred experience in luxury retail industry.
* Engineering degree in a relevant field or Certified Facility Management.
* Experience in project management, financial tracking and budgeting, and contract management.
* Curious, pragmatic, and innovative.
* Positive and service-oriented.
* Able to communicate efficiently in a matrix structure.
* Proactive, flexible, and adaptable.
* Collaborate effectively with key internal stakeholders.
* Fluent in French and English, German strongly appreciated.