What You Will Do
* Act as the primary point of contact for customer inquiries and issues, ensuring timely and professional responses.
* Gather and analyze customer feedback to identify trends and areas for improvement.
* Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
* Develop and implement customer experience initiatives aimed at enhancing satisfaction and loyalty.
* Maintain comprehensive knowledge of Johnson Controls products and services to provide informed assistance.
* Assist in the creation of training materials and customer resources.
* Monitor and report on customer experience metrics to inform strategy and decision-making.
How You Will Do It
* Utilize effective communication skills to engage with customers, providing tailored support.
* Leverage analytical skills to interpret customer feedback and transform insights into actionable strategies.
* Work collaboratively with cross-functional teams to develop solutions that meet customer needs.
* Foster a customer-centric culture by promoting best practices in customer service.
* Utilize customer experience platforms and tools to enhance service delivery.
What We Look For
* Proven experience in a customer service or customer experience role, preferably within the technology or building solutions industry.
* Strong communication skills, both verbal and written, with a focus on customer engagement.
* Ability to analyze data and generate actionable insights.
* Excellent problem-solving skills and a proactive approach to addressing customer needs.
* A passion for delivering exceptional customer service and building relationships.
* Experience working in a fast-paced, dynamic environment is preferred.
* Fluency in English is essential and any other languages is a plus.
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional development and career growth.
* A collaborative and inclusive work environment.
* Work-life balance initiatives.
* The chance to be part of a company that values sustainability and innovation.
Ready to shape a better future? Apply now!
#J-18808-Ljbffr