PpThe ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients. /ppDisclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality). /ph3RESPONSIBILITIES /h3ulliAct as a subject matter expert on the ServiceNow platform and take ownership of solution design /liliSupport development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow featuresulliEspecially on modules bCSM, SPM and ITAM /b /li /ul /liliParticipate in gathering business and technical requirements and in implementation documentation /liliIntegrate ServiceNow with external tools (SCCM, Intune, SAP, etc.) /liliDevelop test cases /liliPromote best practices /li /ulh3EXPERIENCE / SKILLS /h3ulliAt least 4 years of experience with ServiceNow /liliExperience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM /liliDeep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications /li /ulh3Platform Administration /h3ulliPerformance monitoring and issue mitigation /liliUser, group, and role management /liliUpgrades, etc. /li /ulh3Technical Skills /h3ulliExperience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python /liliExperience integrating third-party tools using REST and SOAP /liliExperience with LDAP integration, Mid-servers, etc. /liliFamiliarity with Agile/Scrum methodology /liliITILv3 certification is preferred /liliServiceNow Administrator and Implementation Specialist certifications are required /liliAny additional ServiceNow certification is a plus /li /ulh3EDUCATION / LANGUAGE /h3ulliBA/BS in Computer Science or Information Technology /liliExcellent written and spoken English and French /li /ulh3OTHER SKILLS /h3ulliExcellent communication skills /liliStrong analytical, problem-solving, and troubleshooting skills /li /ul /p #J-18808-Ljbffr