***Only applicants with a valid Swiss work permit will be considered***
Duties:
* Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally.
* Collaborating with various internal IT teams to resolve reported issues.
* Maintaining regular communication with relevant stakeholders about issues pending.
* Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.
* Participating in the application testing process as part of the business request delivery process.
* Maintaining and expanding product support documentation for both support staff and users.
Requirements:
* Technical Experience.
* Solid SQL Skills.
* IT development technologies and processes (SDLC).
* The ideal candidate.
* Degree (or equivalent) in Information Technology.
* Knowledge of ITIL processes and tools.
* Willingness to learn new technologies embraces the citizen developer mindset.
* Knowledge of and experience with business analysis methodologies.
* Fluency in both written and spoken English.
* Solid understanding and the use of mathematics.
* Self-motivated with an appropriate sense of urgency.
* Going beyond expectations in supporting end-users.
As part of the benefit package, our client offers:
* Healthy meals in restaurants and bistros.
* Free use of our gym, including fitness classes with professional trainers.
* Reimbursement of public transport to use for work.
* Tuition assistance for further education and training courses.
Fellowship Recruitment is represented by APC International GmbH in Switzerland.