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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross‑company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in‑product, digital, or human‑centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking for a Cloud Solution Architect (CSA), specializing in Data and Analytics & AI, who is passionate about driving our customers’ transformation on Microsoft Azure. This is a customer‑facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. This role is flexible in that you can work up to 25% from home.
Responsibilities
* You will understand customers’ overall data estate business and IT priorities and success measures to design Data & Analytics solutions that drive business value and become a trusted advisor.
* You will ensure that solutions exhibit high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners.
* You will develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP).
* You will apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where.
* You will be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
* You will maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
* You will accelerate customer outcomes - Share expertise, contribute to IP creation & re‑use to accelerate customer outcomes and obtain relevant accreditations and certifications.
Qualifications
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
* OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
* OR equivalent experience
* 4+ years experience working in a customer‑facing role (e.g., internal and/or external).
* 4+ years experience working on technical projects
* Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
* Candidates must possess demonstrated experience working with SQL databases—including both Azure‑based and on‑premises environments—as well as solid proficiency in ARC SQL, Microsoft Purview, and Fabric.
* Proficiency in English is mandatory, with additional competency in French and/or German preferred.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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