Your responsibilities
* Serve as the contact person for customers in the Business Unit Combustion Engines and internal departments regarding technical issues related to diagnostic tools and licensing.
* Provide second-level support to service personnel on-site for diagnosing faults and isolating errors using known diagnostic tools.
* Coordinate troubleshooting actions at assigned customers (OEMs).
* Participate in the development of the troubleshoot advisor.
* Define, document, and monitor all technical damage focal points.
* Configure and prepare technical issues for handover to specialist departments.
* Assist OEMs in creating DPF codes and quick upload activations.
* Manage and maintain the license and DPF database across departments.
* Act as the Key User for the Customer Service SharePoint.
* Support the creation and documentation of technical customer notifications, service information, and product notifications.
* Provide support for the customer service hotline.
* Assist with technical service training related to diagnostic tools (on-the-job training).
Your profile
* Successfully completed vocational training as an agricultural machinery, truck, or construction machinery mechanic.
* Experience as a technician or engineer in mechanical engineering, vehicle technology, or industrial engineering, or a similar qualification.
* Additional training as a diagnostician or mechatronics technician is advantageous.
* Excellent knowledge of diesel and/or gas engines, software, electronics, or exhaust gas aftertreatment systems.
* Experience in service assignments.
* Proficiency in German; good knowledge of English is a plus.
* Excellent skills in MS Office, MS SharePoint, and diagnostic tools such as Diagnostic Tool / Lidia, Sculi.
* Strong knowledge of database administration on various systems.
Our offer
Join a responsible role in a dynamic, family-run business with opportunities for innovation, job security, modern and family-friendly working conditions including flexible hours, home office options, a company restaurant, training opportunities, and numerous benefits. The workplace is located in Bulle, amidst the beautiful nature of the Gruyère region. Start planning your personal and professional growth with us.
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