Join Sonova in Murten as a Senior Product Service Manager! Drive excellence in Service and Repair processes for hearing aids and accessories.
Senior Product Service and Process Manager (m/f/d)
Murten, Switzerland
Responsibilities
Lead the introduction of new products and processes in Service.
Own project milestones and deliverables for Service concepts.
Enhance service quality and manage post‑launch changes effectively.
Lead and coordinate the introduction of new products and processes to Service and Repair/Refurbishment incorporating key interfaces and stakeholders such as R&D, Manufacturing Engineering, Product Management, Procurement and global Service operations.
Own project milestone deliverables such as Service and Repair business case, Service concept, Service FMEA, Service qualification, Service operating instructions and operational Service launch readiness.
Drive and manage post‑launch changes by implementing Service and Repair related impacts of product reliability improvements (hardware, firmware upgrades, etc.), process excellence improvements (reducing re‑repair rates, cost, turnaround times, etc.) and other initiatives.
Continuously strive to enhance Service quality and cost, collaborating on daily business and lifecycle aspects with Service Quality Assurance, Technical Support, Reliability, Finance and global Service operations.
Qualifications
A Master’s degree in engineering: electrical, mechanical, chemical or related field.
5+ years of experience in project management or process engineering within the electronics or medical device industries.
Strong project management skills; a certificate is a plus.
Excellent communication and organizational skills.
Quality‑oriented, customer‑focused and able to navigate a complex process landscape.
Analytical and solution‑oriented mindset.
Proficiency in MS Office and SAP.
Fluent in English, written and spoken.
Benefits
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture.
We offer a flexible hybrid working model that allows you to balance a successful career with your commitments and interests outside of work.
We provide a wide range of training opportunities for both your professional and personal development, along with exceptional growth opportunities supported by individual development plans.
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