PpCompetitive salary | on site in Rotkreuz/Lucerne-Zug area, Switzerland /ppNTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Rotkreuz for our growing team in Switzerland. /ph3Overview /h3pNTT DATA IT Support Analysts (f/m/d) are responsible for providing exceptional field service support to our clients. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. As an IT Support Analyst (f/m/d) you should have experience with troubleshooting and configuring Windows and iOS devices for end users. The ability to lift/move/set‑up computer equipment is also required. /ph3Roles Responsibilities /h3ulliProvide desktop and laptop support for Windows Mac systems /liliAssist users in solving IT problems using available hardware and software tools /liliSupport, install, and maintain local area networks, operating systems, software, and related IT peripherals /liliInstall and support hardware and software components for user groups, perform preventive maintenance, and test equipment /liliEvaluate system configuration and software to ensure effective use of hardware resources /liliProvide positive customer experiences when working with users /liliUse ServiceNow ticketing system daily to triage tickets, escalations, issues, etc. /li /ulh3Technical Skills /h3ulliWindows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365 /liliExperience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus) /liliNew system deployment (including setup, imaging, software installation, and data migration) /liliResolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 10) /liliSymantec, SCCM, and BitLocker encryption troubleshooting /liliLocal and networked printer configurations /liliSoftware installations /liliConference and meeting support – Troubleshooting systems or client‑approved meeting software issues /liliRemote access support /liliMobile device configuration and deployment (iOS/Android) /liliAssist with Knowledge Base Article management to include initial proofreading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension /liliProcess security requests involving malicious software and vulnerability investigations /liliOther IT Service‑desk related tasks as deemed necessary by the client within the defined scope of the contract /liliFluent German and English language knowledge required (Main working language: German) /li /ulh3Education /h3ulliAssociate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience) /liliWorking knowledge of basic hardware and software products and diagnostic/problem solving skills /liliIdeally 1 to 3 years of work experience in computer systems or IT support /li /ulh3Work Hours and Work Location /h3pMondays‑Fridays (daytime working hours) in Rotkreuz/Switzerland on client site. /ph3Benefits /h3pYou will enjoy a comprehensive, locally competitive benefits package. /p /p #J-18808-Ljbffr