Overview
SAP BTP Support Consultant
We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a process consultant or supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!
Responsibilities and tasks
* Gaining a functional understanding of applications (including system landscape, process flows and integrations)
* Deployment & support of cloud solutions developed by proaxia
* Exploring the issues and diagnosing the problems
* Regular application monitoring, data analysis and reporting
* Creating solutions for clients’ needs
* 2nd and 3rd Level Support for our clients across different countries
Your daily routine will include working with our cloud-based customer service solutions integrated with SAP, overcoming obstacles, collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.
You will get
* Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem
* Challenging and interesting work in an international environment - You will be working with industry experts
* Learning on the go–no pressure to know everything up front; we’ll help you ramp up
* Hybrid workplace
* Development opportunities in a growing company
* Life insurance & private medical care
* Possibility to attend dedicated language course
* MyBenefit cafeteria platform
Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.
Your Profile
* Business background and not afraid to get hands-on with technical stuff
* Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used
* Eager to explore and learn new systems and workflows
* Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed
* Open mind and focus on excellent customer service
* Solid soft skills : open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients
* Accuracy and attention to details
* Fluent in Polish and English, spoken and written
* Communicative German
* Knowledge / experience in IT
* Willing to cooperate, put business language into technical language & develop solutions with the clients
* Experience with any of SAP systems is an additional asset :
* SAP Business Technology Platform (BTP)
* S / 4HANA Service or SAP ECC CS / PM
* SAP Field Service Management (FSM)
* SAP Sales & Service Cloud or SAP Cloud for Customer
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