CLM Business Solution Manager (w / m / d)
Location : Global / Remote flexibility
Duration : 6 months (potential extension)
Key Responsibilities :
PoC Validation & Business Case Support :
* Coordinate and oversee the proof-of-concept execution across procurement, quality, and contract functions.
* Validate that CLM tool capabilities align with business requirements.
* Support business case development and ensure alignment with digital strategy and stakeholder priorities.
Business Process Alignment & Optimization
* Lead cross-functional workshops to align and optimize business processes with CLM tool functionality.
* Act as the bridge between the business and implementation partner to ensure practical, scalable process design.
* Promote digital process efficiency and identify areas for simplification and automation.
Stakeholder Engagement & Requirements Management
* Drive structured stakeholder engagement across Procurement, Quality, and Contract teams (not Legal).
* Ensure all user and business requirements are properly captured, prioritized, and tracked.
* Serve as the central point of contact to coordinate input from site and global stakeholders.
* Review and ensure traceability of business requirements to test cases and validation deliverables.
* Coordinate with implementation partner to align testing timelines, responsibilities, and reporting.
Knowledge Transfer & Transition Planning
* Ensure business and technical knowledge captured during the design and PoC is transferred effectively to the team.
* Prepare for handover to the future system owner and permanent business solution manager.
* Support development of SOPs, documentation, and training material in collaboration with the implementation partner.
Key Requirements :
* 7+ years' experience in business process management or solution ownership within Pharma / Health Sciences
* Strong understanding of CLM processes in quality, procurement, and contract administration (excluding legal focus)
* Experience supporting PoC initiatives, vendor evaluation, and digital solution implementations
* Knowledge of CLM tools (e.g., Icertis, Agiloft, Veeva, DocuSign CLM) and their capabilities
* Proven ability to engage and align global stakeholders and manage functional requirements
* Fluent in English; experience working in matrix and regulated environments is essentia
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