Ph3Job Information /h3 pLocation: TN Switzerland · Canton of Lucerne, Switzerland /p pClient / Employer: Company 81 - Manulife Data Services Inc. /p pJob reference: 30d3a29068c0ef150fd1e68cc59e15c3 /p pListing type: Basic /p pEU work permit required: No /p pPosting date: /p pClosing date: /p h3Responsibilities /h3 pEvaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines. /p pReview and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings. /p pPartner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues. /p pIdentify opportunities for process enhancement and actively support the development and implementation of improvement initiatives. /p pProvide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations. /p pMaintain and update quality-related documentation to reflect current standards and procedures. /p pEnsure all quality control procedures are consistently updated, documented, and aligned with organizational standards. /p h3Qualifications /h3 ul liMinimum of one year tenure at the current level. /li liConsistently meets job expectations and passes all performance metrics for the past six months. /li liDemonstrates business acumen and expertise in current team’s transaction processes. /li liHas mastered at least 50% of the work types within the supported business unit. /li liNo recorded privacy breach incidents in the last six months. /li liNo disciplinary actions within the last 12 months. /li liMaintains an average unscheduled leave utilization of less than 2% over the past six months. /li liNot currently under any Performance Improvement Plan (PIP). /li /ul h3Soft Skills /h3 ul liStrong problem-solving capabilities. /li liExcellent verbal and written communication skills. /li liHigh attention to detail and accuracy. /li liAbility to multitask effectively. /li liStrong organizational and time management skills. /li liAdaptability to dynamic environments and ability to work independently under tight deadlines. /li /ul h3Technical Skills /h3 ul liProficiency in MS Outlook, MS Excel, and MS PowerPoint. /li liBasic knowledge of SharePoint. /li liFamiliarity with processing-related applications. /li liWorking knowledge of quality reporting tools. /li /ul h3Benefits and Culture /h3 pWe’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. /p h3EEO Statement /h3 pManulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. /p /p #J-18808-Ljbffr