About Us
In the heart of Switzerland, amidst breathtaking mountains, the Kempinski Palace Engelberg is preparing to welcome its first guests. This unique blend of refreshing Swiss hospitality, warm 5-star luxury service, and a plethora of activities will awaken memories.
Introduction
We take pride in delivering exceptional experiences for every one of our guests at Kempinski Hotels. Dedicated to pleasing, educated to entertain, and never compromising on European elegance of service, we are driven by our passion for crafting distinctive and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best, and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.
Job Description
This position supports the Human Resources department in all administrative and other assigned areas.
Key Responsibilities
* Establish a training network according to Kempinski standards, including spending time in operations to foster this network.
* Analyse training needs and training effectiveness.
* Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
* Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
* Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
* Plan, design and deliver training programmes.
* Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
* Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
* Coach and train managers and Departmental Trainers to improve departmental performance.
* Organise and supervise Kempinski DNA and brand immersion activities.
* Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
* Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
* Train and develop Training team members.
* Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
* Identify potential training talent and propose & foster Master Trainer candidates.
* Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
* In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
* Lead by example and promote Kempinski's core values.
* Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
* Promote and implement Kempinski Corporate Training policies and procedures.
* Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
* Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.
Desired Competencies & Qualifications
1. NATIONALITY: Eligible for a working permit in country of hire
2. Languages:
* Local language – excellent oral and written skills in German
* English – excellent oral and written skills
* Additional language - beneficial
3. COMPETENCIES:
* Planning and organizational skills
* Verbal and written communication skills
* Problem Solving & Decision Making skills
* Familiarity with labour laws and regulations
* Familiarity with local social insurance policies
* Administration skills
4. TECHNICAL COMPETENCIES:
* Computer literacy:
o Word
o Excel
o PowerPoint
o Mirus (Preferred)
5. INDIVIDUAL CHARACTERISTICS:
* To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
o People Oriented
o Passionate for European luxury
o Entrepreneurial
o Self-confident
o Persuasive
o Ethical
o Quality oriented
o Well-presented
Career Opportunities
* Livelihood and work in the midst of Alpine Central Switzerland
* Variety in shaping your career
* A pleasant work climate in a young and dynamic team
* International career prospects and development opportunities
* Outstanding Employee Benefits in various Kempinski Hotels
* Abundant dining options in our staff restaurant
* Free WLAN and parking