Seniority Level Mitarbeiter Berufskategorie Projektleitung & Management Stellenprozent 100 % Jobtyp Temporär Referenz-Nr. KWI-PM-T-52445 Beschreibung As a first-tier supplier to our renowned business partner Roche Diagnostics in Rotkreuz, we are currently looking for a motivated and dedicated Product Owner CX Insights for a temporary assignment of 15 months. A healthier future - it-s what drives Roche to innovate, to continuously advance science, and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where everyone has more time with the people they love - that-s what makes Roche. The Customer and Account Insights Chapter within RDS Strategic Insights is offering a great opportunity to join the team as Product Owner for Customer Relationship Research & Measurement. Tasks & Responsibilities * Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of the standardized global CX Relationship Research survey and Global Benchmarking Study. * Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.). * Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions. * Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships. * Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing) to embed customer insights into strategic planning. * Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments, including deep dives into relationship health and competitive positioning. * Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization. Must-Haves * Master's degree in Marketing, Business, Statistics, Data Science, or a related field. * Minimum 3 years of professional experience in a global, matrix environment. * Demonstrated experience managing and delivering customer or market research programs. * Fluency in English (verbal and written). * Excellent communication skills with the ability to translate complex data into compelling narratives. * Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes. * Proficiency in statistical analysis, particularly survey design and measurement. Nice-to-Haves * Experience in the diagnostics, healthcare, or B2B sectors * Familiarity with design thinking and agile methodologies * Understanding of the software development lifecycle (user needs, design, development, rollout) * Experience managing global programs across multiple regions or affiliates * Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools Benefits * Work with state-of-the-art tools on a modern campus featuring green spaces and an inspiring atmosphere. * Experience a work culture that promotes diversity and inclusion, where everyone feels valued. * Benefit from financial support for your professional development and further education. * Take advantage of unbeatable, year-round discounts with renowned retailers, over 200 top brands, as well as fleet discounts on new car purchases and consistent fuel discounts. * Become part of one of the most renowned pharmaceutical companies and actively help shape the future of healthcare. * Enjoy a selection of high-quality meals in modern staff restaurants. * Where applicable, benefit from on-site parking as part of a sustainable mobility concept. * Start with professional onboarding and a thorough introduction to your new role during the Welcome Days. * We offer you a long-term position and diverse development opportunities within the company. Are you interested? Don't hesitate and submit your complete application documents online today. We look forward to hearing from you!