Product Technical Support Engineer – Stirred Mills
The Product Technical Support Engineer owns and drives technical expertise for Metso stirred mill technologies (HIGmill, VTM, SMD) with a strong focus on operational support and performance improvement at customer sites worldwide.
The role combines technical leadership, customer-facing technical support, operational data analysis, and collaboration with engineering teams to improve reliability, availability, and product performance of installed equipment.
What you’ll do
Technical Support & Customer Interface
* Lead technical support for customers and internal stakeholders regarding the operation, performance and maintenance of stirred mill equipment.
* Support plant operations through troubleshooting and technical assessments, including interaction with PLC and process control systems where applicable, and identify opportunities to improve equipment performance and availability.
* Lead site visits to investigate technical issues, lead commissioning activities and identify improvement opportunities.
Technical Analysis & Continuous Improvement
* Drive analysis of operational and process data to support performance assessments and identify potential optimisation opportunities.
* Lead technical studies, root cause investigations and preliminary risk assessments related to equipment performance or failures.
* Develop and recommend technical solutions in collaboration with product engineering, service teams and suppliers.
* Drive continuous improvement initiatives across the installed base.
Product & Engineering Collaboration
* Support engineering and product development teams with field feedback and operational insights from installed equipment.
* Drive continuous product improvement initiatives and internal technical projects.
* Maintain technical documentation and product data within the PLM environment throughout the product lifecycle.
Who you are
* Bachelor’s degree in Mechanical Engineering, Process Engineering, Metallurgical Engineering, Mechatronics, or a related discipline.
* Minimum 5 Years experience in the mining, minerals processing or cement industry.
* Strong and proven technical expertise of industrial equipment and mechanical systems.
* Strong analytical skills with the ability to interpret operational and process data.
* Excellent communication skills and ability to interact with international customers and internal teams.
* Familiarity with PLM systems and engineering tools is an advantage.
* Experience with PLC systems, industrial automation or process control systems is a plus.
* Confident handling of the common MS Office programs, very good Excel knowledge.
* Understanding of FE analyses is an advantage.
* Strong customer-oriented mindset with strong problem-solving capabilities.
* Structured and analytical approach to technical challenges.
* Ability to work effectively in a global, cross-functional team environment.
* Fluency in English, any additional language beneficial.
* Willingness to travel internationally (approximately 20%) to support customer sites and commissioning activities.
What’s in it for you
* An opportunity to join a global technology leader in the mining and minerals processing industry.
* A technically challenging role with exposure to international customers and large-scale industrial installations.
* Flexible working conditions including hybrid work options.
* Continuous learning and professional development through training programs and internal career opportunities.
* Anual Bonus linked to business and individual performance.
* Collaboration within an international network of engineering and technical experts.
* Opportunity to work with advanced grinding technologies and contribute to improve the performance of major mineral processing operations worldwide.
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