Customer Support Manager Ammonia
Location: Winterthur
Workload: 100%
Starting Date: or tbd
Responsibilities
* Customer Support: Provide assigned key customers (shipowners) the needed support on daily inquiries, technical assistance and troubleshooting
* Key account function, interface of WinGD towards end customer (ship operators), and internally interface to R&D team
* Responsible for the post development of WinGD Ammonia technology, in close cooperation with Product Management team like portfolio responsibility
* Define short term and mid-term design improvements, engine drawings and manuals in close cooperation with R&D, Product Management and warranty team - with high cost awareness
* Ensure timely and consistent communication towards our customers; engine builders, shipyards and ship operators together with our local offices
* Monitor actual project cost; forecast future cost to define the budget need for the upcoming periods
* Support / moderation of customer meetings and support of Sales team
Requirements
* MSc or BSc degree in Engineering or equivalent working experience
* Minimum 5 years of experience in the marine engine business or similar businesses
* Knowledge of 2 stroke crosshead diesel engine technology, maintenance and/or operation of advantage
* 2 Stroke injection systems knowledge of advantage
* Knowledge of cooperation with internal and external partners
* Pro‑active and self driven personality
* Experience with harardous fluids handling of advantage
* Fluent in English (written / verbal)
Our offer
* An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
* A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
* Award winning and extraordinary products
* Multi‑cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
* Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
* In‑house technology training and professional development opportunities
Application
We only consider a complete application including updated CV, motivation letter, diplomas/certificates and letter of reference/testimonial.
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