Find Your Balance, Center for Growth & Change Inc • Remote
Posted 3 months ago
Description
We are looking for a bilingual (Spanish/English) appointment setter & scheduler with experience in the mental health field.
Job Title:Appointment Setter & Scheduler
Location:Remote
Job Type:Part-Time to Full-Time
Schedule
* Part-time: 8 AMPST to 12 PM PST
* Full-time: 8 AMPST to 4:30 PM PST
Starting rate:$5/hr
Responsibilities
Appointment Scheduling & Coordination
* Schedule, reschedule, and confirm client appointments
* Manage therapists' availability and update calendars accordingly
* Ensure appointment slots are optimized for efficiency
* Send reminders and follow-ups to reduce cancellations and no-shows
Client Communication & Support
* Respond to inquiries via phone, email, or chat regarding appointment availability
* Provide clear instructions for telehealth sessions and answer basic client questions
* Assist clients with troubleshooting scheduling issues
* Explain mental health benefits to clients, including coverage, co-pays, and deductibles
Administrative Support
* Maintain accurate records of scheduled appointments and cancellations using mental health EMR systems
* Track appointment trends and suggest improvements to scheduling processes
* Coordinate with the billing team regarding appointment-related concerns
* Verify insurance and check patient eligibility before scheduling
Qualifications
* Experience in healthcare or mental health scheduling isSTRONGLY REQUIRED
* Experience in scheduling, customer service, or administrative support
* Knowledge of mental health EMR systems and experience managing client records
* Familiarity with mental health benefits and ability to explain coverage, co-pays, and deductibles to clients
* Strong organizational and time-management skills
* Excellent verbal and written communication skills
* Ability to multitask and work in a fast-paced environment
* EMR experience required, preferably in a mental health setting
Compensation
$5 hourly
About Find Your Balance, Center for Growth & Change Inc
Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.
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