Job Descriptionbr/br/pWe are looking for a (Senior) strongProduct Manager /strong to define and execute the roadmap for a core part of Nexthink’s endpoint troubleshooting capabilities. /ppThis role sits at the intersection of deep platform work and customer-facing product experiences. It focuses on improving how endpoint issues are detected, understood, and resolved at scale, enabling better L1 to L3 troubleshooting workflows and faster issue resolution. The role requires strong technical depth and product judgment, with the ability to work across data, integrations, backend systems, and user workflows while staying focused on customer value. You will collaborate closely with engineering, architecture, design, and customer-facing teams to turn complex technical challenges into clear, high-impact product capabilities. /ppstrongYour responsibilities will be: /strong /pulliDefine and drive the roadmap for endpoint troubleshooting capabilities, aligned with customer needs, business priorities, and platform direction. /liliLead delivery of capabilities that improve how endpoint issues are detected, understood, and resolved. /liliTranslate complex technical topics into clear product requirements, priorities, and trade-offs. /liliWork closely with engineering, architecture, and design to build reliable, scalable, and intuitive solutions. /liliGo deep into endpoint-related technical subjects, including APIs, integrations, data flows, and backend dependencies, to support sound product decisions. /liliIdentify opportunities to apply AI in practical ways that improve troubleshooting effectiveness and user experience. /liliPartner with support, field, and customer-facing teams to understand pain points and turn them into product opportunities. /liliDefine and track metrics to measure adoption, troubleshooting effectiveness, and product impact. /li /ulbrQualificationsbr/br/ulliMaster's degree in computer science, engineering, or equivalent practical experience, with a strong technical foundation. /lili3+ years of experience as a Product Manager in a product-led company, ideally in enterprise software or another technical domain. /liliStrong ability to understand complex technical systems and work closely with engineering teams while staying focused on customer value and outcomes. /liliSolid understanding of platform architecture, APIs, integrations, backend systems, and endpoint-related technical concepts. /liliGood understanding of data-related product topics, including data collection, quality, structure, and how data supports troubleshooting workflows and product capabilities. /liliStrong interest in AI-driven product experiences, with familiarity in how AI can be applied to troubleshooting, data-driven workflows, and product capabilities, and good judgment on where it creates real value. /liliAbility to think critically about how emerging AI methods can improve user experience, automation, and product effectiveness in practical, scalable ways. /liliAble to operate effectively in a fast-paced environment with changing priorities, clear trade-offs, and disciplined choices about what not to build. /liliProfessional-level English, spoken and written. /li /ulpNice to have /pulliExperience with endpoint technologies, device troubleshooting, or observability-related products. /liliExperience with L3 support, root cause analysis, or incident resolution workflows. /liliWorking knowledge of ITSM tools and practices such as ServiceNow or BMC Remedy. /liliExposure to customer-facing roles such as support, pre-sales, post-sales, or customer success. /li /ulbr/br/Additional Informationbr/br/pWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /ppWith over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /ppIIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: /pulli Permanent Contract and a competitive compensation package. /lili Beautiful office, conveniently located next to the Prilly-Malley train station /lili Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /lili️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. /lili Free access to a fitness centre inside the building. /lili Reimbursement of the half-fare travel card for public transport. /lili Reimbursement up to 50% of the cost of French classes. /lili Fresh fruit, cookies, and soft drinks as well. /lili Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! /lili Bonuses for referring successful hires after three months of continuous employment. /lili We offer a relocation package to people who are coming from another country. /li /ulpPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner /p