Job description
The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.
Key Responsibilities
Leading the Team
* Assist in recruiting, integrating, and training new employees.
* Inspire team members to excel in customer service and skill development.
* Conduct performance evaluations and foster a positive work environment.
* Resolve conflicts impartially and hold regular meetings for effective communication.
* Motivate and empower team members to achieve sales targets.
Measurement Criteria :
1. Social climate stability and turnover rates.
2. Team meeting records.
3. Evaluation forms (MAGs, trial periods).
Sales Management
4. Drive team performance to meet sales goals.
5. Improve key performance indicators (KPIs).
6. Ensure excellent customer service and a unique shopping experience.
7. Maintain knowledge of collections and prevent theft.
Measurement Criteria :
8. KPI analysis (e.g., conversion rate, turnover).
9. Mystery shopping result
10. Brand Representation
11. Maintain a safe, clean, and welcoming store environment.
12. Ensure visual merchandising aligns with brand standards.
13. Educate the team on merchandising principles.
Measurement Criteria :
14. Feedback from retail managers and visual merchandisers.
15. Mystery shopping evaluations.
Store Management
16. Oversee scheduling, budgets, and compliance with labor laws.
17. Monitor financial procedures and analyze sales results.
18. Facilitate efficient communication within the hierarchy.
Measurement Criteria :
19. Budget adherence and team hours monitoring.
20. Effective monthly planning and expense management.
Store Organization
21. Ensure proper maintenance of the store, stockroom, and materials.
22. Oversee logistical tasks like deliveries, stock management, and inventory.
23. Maintain security and hygiene standards.
Measurement Criteria :
24. Inventory accuracy and stock condition.
25. Timely processing of transfers and stock replenishment.
Commitment to Progress
The deputy store manager demonstrates professional responsibility by :
26. Upholding brand values and workplace standards.
27. Ensuring the safety of employees and customers.
28. Fostering effective communication and collaboration.
29. Adapting plans to maintain smooth operations and customer satisfaction
Profile
We are looking for a Deputy Store Manager who can :
30. Lead a team
31. Boost sales
32. Sets the brand into scene
33. Secures the organisation and leadership of the store
He or she should commit to :
34. Foster the brand by means of his behaviour
35. Respect the work tools and work environment
36. Guaranteeing the safety of the wares and people
37. Foster the interpersonal relationships (good communication)
38. Adapt the work plans and absences, to secure a smooth customer service
39. Apply and develop intentions of the company in relation to all expenses
Professional requirements
40. Education as a salesperson in retail and / or education as a sales coordinator with commercial skills as an advantage
41. Experience in sales and leadership of a store and its sales staff, or as assistant store manager
42. Customer oriented and customer friendly
43. Takes on initiative
44. Experience in PR and marketing activities
45. Being proficient in sales strategy
46. Numbers oriented
47. Commitment
48. Representing the brand Swatch
Benefits – What is in for you.
49. Working within an international, diverse, and dynamic team.
50. Be at the forefront of innovation within the watch industry.
51. Personnel discount on a large selection of products (40%)
52. Good performance paired with continued business needs translate into an open-end contract.
53. Development and training opportunities.
Contribution to health insurance costs
Languages
54. The ideal candidate will be either be of mother tongue / bilingual in German
55. Excellent command of English
56. Any other languages are of added value
Branche : Fashion Design
Funktion : Anderes
Anstellungsart : Festanstellung
Karrierestufe : Management
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