MyCamper's mission is to make camping accessible for everyone by making better use of existing resources. As a Customer Support Agent, you are the link between MyCamper and our customers.
You will manage and resolve customer support cases efficiently, ensuring high satisfaction ratings and timely resolution. You will provide customer support in German and English through chat, email, and calls.
Key Responsibilities:
* Manage and resolve customer support cases
* Provide customer support in multiple languages
* Collaborate with team members to solve complex requests
* Take ownership of tasks and document processes
Requirements:
* At least 2 years of experience in customer service
* Excellent communication skills in English and German
* Ability to work under pressure and adapt quickly to new tools and workflows
* Improvement mindset and propensity for action
Benefits:
* A chance to shape a fast-growing international scale-up
* Contribution to a mission that promotes sharing and sustainability
* Regular international team events and flexible working arrangements
* Discount on camper rentals and perks budget for education or personal health