Senior Customer Service Management Consultant (ServiceNow CSM) – DACHOur client, a leading IT management and ServiceNow partner in the DACH region, is seeking a Senior CSM Consultant to join their team in Switzerland, Germany or Austria.Role OverviewDevelop, implement, and optimize ServiceNow CSM solutions, collaborating closely with clients and internal teams to deliver successful ServiceNow initiatives.Key ResponsibilitiesAnalyze and implement ServiceNow CSM solutionsIndependently manage projects and sub-projectsLead workshops and training sessionsConduct client meetings and presentations (German & English)Manage CSM integrations with other systemsMentor project staff and transfer knowledge internallySupport sales activitiesCandidate ProfileRelevant degree or equivalent experienceMinimum 3 years ServiceNow experience, focusing on CSMStrong knowledge of configuring, implementing, and managing CSM solutionsExperience integrating ServiceNow with other business systemsServiceNow System Administrator and CIS certificationsJavaScript skills (desirable)Fluent German and strong EnglishStructured, goal-oriented, and independentExcellent communication and team skillsDarwin Recruitment is acting as an Employment Agency in relation to this vacancy.Anthony Furlonge
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