This position reports to the Engineering Manager .
Your role and responsibilities
In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, ensuring customer satisfaction. You will provide technical support, act as a specialist, and solve problems within your area of expertise. Additionally, you will proactively communicate with customers and ABB service sales and lifecycle management teams to understand customer needs and identify business opportunities for service growth. The role involves on-site assignments up to 40% of the time.
The work model for this role is: #LI-Hybrid
This role contributes to the global Business Line GMD (Gearless Mill Drive). Main stakeholders include customers, internal service sales, lifecycle management teams, and other engineering disciplines.
Key responsibilities include:
Providing technical support and solving problems via remote or on-site service, including installation, commissioning, maintenance, repairs, troubleshooting, back-office engineering, consulting, retrofit engineering, etc.
Investigating customer needs through professional consulting, managing customer relationships, maintaining regular contact with key customers, and acting as a 24/7 support line approximately every two months, depending on availability.
Proactively suggesting product and quality improvements and communicating these within the ABB organization.
Providing technical consulting on Service solutions to management and customers. Join a dynamic, international team where you can thrive.
Qualifications for the role:
A bachelor's or master's degree in electrical engineering or a related field.
Proven experience as an electrical engineer, product specialist, or in a similar technical role, preferably within the power electronics sector.
A collaborative, solution-focused approach with effective communication and relationship-building skills.
Excellent communication and interpersonal skills to facilitate collaboration across departments and with customers.
Attention to detail to ensure product conformity, accurate technical documentation, and adherence to quality standards.
Fluency in English is required; proficiency in additional languages such as Spanish is a plus.
More about us
GREAT MINDS, GREAT MINES. Modern life relies on minerals mined from the earth, from cellphones to electric vehicles. The demand for minerals is increasing, making sustainable, safe, and productive mining more crucial than ever.
ABB’s GMD is the most powerful mill drive system in the market, powering SAG, ball, and autogenous mills. It offers a robust, service-friendly, and fit-for-purpose design to ensure high throughput, reliability, and availability for processing plants.
We look forward to receiving your application! The recruitment process is led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd. To learn more about our company, explore our website.
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