Service Engineer & Field Auditor – Permanent Contract – Full Time – Casablanca
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
The Service Engineer & Field Auditor is responsible for delivering on-site technical expertise, auditing customer installations, and ensuring an outstanding customer experience throughout the project lifecycle. By combining deep technical knowledge with a proactive and consultative approach, this role supports Sulzer’s commitment to reliability, performance, and customer satisfaction.
Main tasks and responsibilities :
* Provide on-site technical support for commissioning, troubleshooting, failure analysis, and training in the operation and maintenance of Sulzer equipment.
* Audit customer installations and propose tailored solutions that optimize production, reliability, and efficiency.
* Translate customer needs into concrete recommendations (e.g., equipment upgrades, spare parts strategies, maintenance optimization, or process improvements).
* Ensure an optimal customer journey, from pre-sales to final delivery, with proactive, transparent, and passionate engagement at every stage.
* Proactively engage with customers, anticipate needs, and identify opportunities for value creation.
* Comply with Sulzer’s quality policies, safety standards, and environmental regulations on both company premises and customer sites.
* Contribute to the continuous improvement of the company’s processes, services, and team environment.
* Participate in and actively support company initiatives.
* Initially, to adhere to Sulzer policies: Code of Business Conduct, Authority and Approval Procedures, Risk Management, Travel policies, etc…
HSE Responsibilities :
* Ensure compliance with safety instructions, use of Personal Protective Equipment (PPE).
* Proactive intervention in the event of a dangerous situation.
* Propose improvements in terms of safety.
Competencies and behavior required (What strengths needed?)
Management Competencies: Results driven, Proactive, reliable, and capable of working independently as well as in cross-functional teams.
Leadership Competencies: Exceeding customer expectations, Ensuring accountability and integrity, Customer-oriented mindset with excellent communication and interpersonal skills.
Profile: Mechanical engineer or equivalent technical background.
Industrial Competencies: Strong technical expertise in rotating equipment, commissioning, maintenance, and failure analysis. Ability to perform audits, analyze findings, and recommend practical, value-added solutions. Adaptability and problem‑solving skills in challenging field environments.
Professional experience:
* Proven experience in field service engineering, technical support, or equipment auditing, ideally in fertilizers, or rotating equipment industries.
* Local experience and local markets knowledge.
* Experience in customer‑facing roles, with demonstrated ability to manage relationships across different stages of the project lifecycle.
* Knowledge of safety and environmental standards applicable to industrial sites.
* Strong technical skills.
* Problem‑solving and conflict management.
* Open for changes, demonstrates willingness to change.
* International in thinking and acting.
* Autonomous.
* General computer skills.
* Fluent in Moroccan, English and French.
Your benefits: Sulzer offers a good package of benefits according to the local remuneration policy.
Location: Our service center is based in Casablanca.
Interested? Please send us your application including a complete resume and short motivation letter via the online tool.
Have a question about the role? Reach out to Rick IMALET POGO (rick.imaletpogo@sulzer.com). We are looking forward to hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.
About us
Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world‑class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13’500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com
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