Digital Systems Coordinator 80-100% Department: Executive Office
Employment Type: Permanent - Full Time
Location: Zurich
Reporting To: Marc Zappimbulso
Description The FIFA Museum celebrates and safeguards football heritage and culture to share the magic of the game with the entire world. With exceptional exhibitions, unique original objects, fascinating stories, multimedia and interactive experiences as well as thought-provoking cultural and educational programs, the home of football history is a lively and passionate platform for fans and visitors to meet, connect and engage with each other. We are looking for a Digital Systems Coordinator 80-100% with immediate effect or by arrangement.
Key Responsibilities Managing and supporting the FIFA Museum's day-to-day digital systems and IT infrastructure, including SecuTix, Simply X, Salesforce, Museum+, Contentful, Eptura Engage and Momentus
Acting as the main contact for digital and ICT matters between the FIFA Museum and FIFA, ensuring alignment on systems, policies, shared platforms and preferred partners
Gathering business requirements, translate them into development priorities, and coordinate implementation with external providers
Supporting website and CMS enhancements as well as technology set-ups for exhibitions and events
Maintaining IT asset inventories, software licences, and compliance with cybersecurity and data protection standards
Contributing to agile delivery processes, including planning, reviews and implementation follow-up where required
Overseeing Salesforce administration and development, including user access, maintenance and business-driven enhancements
Supporting Salesforce Marketing Cloud maintenance and provide training to business users
Delivering data analysis, dashboards and reporting to support business performance and decision-making
Collaborating across teams and contribute to the continuous improvement of the FIFA Museum's digital ecosystem.
Skills, Knowledge & Expertise Bachelor's degree in business, computer science, engineering or a related field with 1-3 years of relevant professional experience
Strong communication and presentation skills, with the ability to build effective cross-functional relationships
Experience with client-centric design principles and a solid understanding of UX/UI, system design and software development concepts
Knowledge of Scrum and agile ways of working
Proficiency in data analytics tools and techniques
Strong understanding of Salesforce operations, including Salesforce Marketing Cloud, or a willingness to learn
Experience delivering large-scale digital development projects and creating BI dashboards and data visualisations
Very good written and spoken language skills in English; any additional language would be an advantage
Proactive, creative and solution-oriented, with a strong sense of ownership
Flexible and adaptable, with the ability to respond effectively in a fast-paced environment
Strong collaborative mindset and the ability to work across teams and functions
Clear and effective communicator, able to convey and interpret information accurately
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