Join to apply for the Reservations Agent (d/f/m) 100% role at Kulm Hotel St. Moritz .
This position offers an exciting opportunity to be part of a luxury mountain hotel community at 1800m above sea level, shaping the experience of luxury mountain travel. Our international team is dedicated to providing our guests with smart luxury, making each stay inspiring, unique, and distinctive. We value our culture of understated luxury, inspiration, and memorable life experiences.
Responsibilities Acceptance, processing, and creation of offers, booking confirmations, deposit confirmations for individual reservations via telephone or electronically
Daily processing of the reservation checklist
Optimized reservation process
Reservations input into the system and control
Adherence to LHW, Forbes, Kulm, and ISO standards
Daily hotel occupancy optimization
Knowledge of Kulm Hotel St. Moritz offerings
Upselling
Active cooperation at the front office, especially during the summer season; shift work including early and late shifts
Close collaboration with Front Office, operational departments, and Sales & Marketing
Qualifications Completed apprenticeship as a hotel specialist (preferably in 5* hotel industry) or commercial training
Professional experience as a front office or reservations agent
Experience in room sales and upgrades
Proficiency in German and English (spoken and written) is essential
Additional languages such as Italian are a plus
Benefits We offer attractive development opportunities, comfortable accommodations, affordable meals, and numerous perks. This is a full-time, unlimited position based in St. Moritz, within the Reception, Concierge & Reservations department.
Application Process Please apply through the 'Start Application' button. For questions, contact:
Kulm Hotel
Email: people@kulmgroup.com
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