Ph3Overview /h3 pAt The Law Firm of Moumita Rahman, PLLC, we are committed to responsibility in achieving the best outcomes for our clients. We uphold the highest standards of integrity, treating all individuals with respect and fairness. We prioritize open, honest, and clear communication, providing clients with the information they need when they need it. We are dedicated to delivering honest, ethical, and trustworthy legal services with transparency in all our interactions. /p h3Position Overview /h3 pThe Collections Billing Specialist plays a critical role in ensuring accurate client billing, timely payment tracking, and effective follow‑up on overdue accounts. This role supports the financial health of the firm while maintaining a client‑centered approach in all communications. /p h3Key Responsibilities /h3 h3Billing Payment Tracking /h3 ul liGenerate client invoices after the Welcome Call and ensure timely delivery via MyCase. /li liSet up and manage installment plans, including autopay configurations and invoice sharing. /li liTrack all payments received and reconcile with expected installment schedules. /li liMonitor delinquent accounts and ensure accurate documentation of balances and payment histories. /li /ul h3Collections Follow‑Up /h3 ul liCommunicate with clients via phone, email, and internal platforms to follow up on missed payments or payment promises. /li liLog all collection activities, including payment promises and follow‑up attempts, using the firm’s CRM. /li liSend appropriate letters (e.g., warning or termination notices) using firm‑approved templates and workflows. /li liDevelop and implement effective collection strategies to improve payment recovery and reduce account delinquency. /li liIdentify trends or recurring issues within payment processes and recommend system improvements to leadership. /li /ul h3Client Retention Escalation Management /h3 ul liAssist in retaining clients who may be considering canceling, withdrawing, or discontinuing services. /li liHandle difficult or escalated client conversations with professionalism, empathy, and confidence. /li liHelp clients understand the value of continuing legal representation and guide conversations toward solutions and retention whenever possible. /li liWork collaboratively with legal and customer service teams to ensure clients receive accurate information and support. /li /ul h3Client Communication /h3 ul liMaintain a respectful and compassionate tone while holding firm on payment expectations. /li liExplain billing policies and payment arrangements clearly to clients who may be experiencing financial difficulties. /li liCoordinate with other departments (e.g., legal, customer service) for holistic client support and accurate updates. /li /ul h3Preferred Qualifications Skills /h3 ul liPrevious experience in collections, billing, accounts receivable, or payment recovery required. /li liStrong collections strategy experience and ability to improve or develop internal collection systems/processes. /li liProven client retention and de-escalation skills. /li liExcellent verbal and written communication skills. /li liAbility to manage sensitive conversations with professionalism and emotional intelligence. /li liHighly organized and detail-oriented. /li liComfortable working in a fast-paced environment with high-volume client communication. /li liBilingual (English/Spanish) strongly preferred. /li liPassion for client service and interest in immigration law and social justice. /li liSelf-starter who collaborates well with others and takes initiative in solving problems. /li /ul /p #J-18808-Ljbffr