Overview
Front of House Trainee (M/F/D) role at Mandarin Oriental Savoy, Zurich. Based at the Mandarin Oriental Savoy, Zurich within the Concierge Department, the Front of House Trainee supports the Bell Team in daily tasks, ensuring seamless operations throughout the shift. The Front of House Trainee reports to the Assistant Concierge Manager and Front of House Manager.
As Front of House Trainee, responsibilities
* Assisting guests on arrival by opening car doors for them and escorting them to the front office
* Be present at the Lobby and support the Team operationally
* Delivering luggage at check-in and removing luggage from guest rooms at check-out
* Secure parking of guest vehicles
* Being an ambassador of the hotel, actively engaging with guests and with colleagues
* Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules
* Actively advertises our Fans of MO guest recognition program to our guests
As a Front of House Trainee, qualifications
* Enrolled as a student in a Swiss Hotel Management school
* Flexibility and ability to work under pressure - weekend and holiday shifts included
* Good organizational skills with the ability to handle reservations
* Good understanding of luxury service and willingness to go the extra mile
* Expressiveness, open-mindedness, and team spirit
* Ability to work under pressure and flexibility
* Very good knowledge of German and English. Further foreign language skills are an advantage
Our Commitment To You
* Colleague recognition and reward programs
* An exciting range of learning and development programs
* Opportunities for promotion and transfers worldwide
* Colleague social events and wellness programs
* Swiss Deluxe Rates
Seniority level
* Internship
Employment type
* Full-time
Job function
* Management and Manufacturing
* HospItality
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