Pandora Customer Experts: Give a Voice to People's Loves
Do you have a passion for jewelry and customer support? Teleperformance Greece collaborates with Pandora, the world's leading jewelry designer and manufacturer, seeking Customer Support Representatives to join the team.
Every day, people around the world share facets of who they are and what matters to them through their Pandora jewelry. As a member of our team, you will be the one who voices these loves.
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Your Key Responsibilities:
* Handle calls, emails, and chats in German
* Respond to inquiries about pricing and products, order status, tracking, cancellations, and promotions.
* As a brand ambassador, provide promotion support by staying up-to-date on current promotions and new offers.
* Resolve account and billing issues, including order upselling, troubleshooting, fraud orders, and returns, based on policy guidelines.
* Collaborate with colleagues to exchange ideas and solutions.
* Ensure every customer leaves satisfied.
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About You:
* Excellent command of German
* Good knowledge of English
* Exceptional communication and problem-solving skills
* Computer literacy and technical savvy
* Ability to multitask and possess strong interpersonal skills.
* Availability to work rotating shifts and overtime when required.
* Previous customer support experience is an advantage
* A positive and adventurous attitude
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We Offer:
* Complete relocation support to Greece (we cover flight expenses, hotel accommodation, and house searching assistance at no cost)
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: Bring friends and receive great bonuses
* Healthcare benefits and various discounts
* Full training by certified instructors
* Professional growth and development opportunities
* Special events and community initiatives
* Free online Greek language courses
* State-of-the-art premises with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity and equal opportunities
This opportunity allows you to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. We value diversity and offer equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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Learn More:
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