Company Description As Master of Rado, we have established a leading role in the watch industry. Design and modern watchmaking craftsmanship characterize our brand and ensure that we are always a step ahead of the competition. These characteristics give Rado watches their incomparable charm and character - Feel the Rado difference! Job Description To strengthen our team, we are looking for a committed and leadership-oriented personality as Head of Technical Customer Service. You will lead a small team in our service branches as well as our service partners worldwide. Service quality is our top priority. Your main responsibilities include: Spare Parts Management Determining the spare parts for new models Continuous monitoring and optimization of availability Care and development of the service network Monitoring and development of the global service partner network Ensuring service quality and monitoring the service activities of partners Actively participating in projects of the Rado brand as well as the Group Technology & Training Maintaining and developing the technical training program Planning the training program and the trainers and training on technical solutions and tools for new products Profile You bring several years of experience, ideally in the watch industry, and possess strong leadership qualities. Analytical thinking, a confident manner of expression, and excellent interpersonal skills characterize you, as well as flexibility, commitment, and resilience. Additionally, you have good knowledge of common MS Office programs; experience with SAP/R3 is an advantage. Professional Requirements For this responsible position, we are looking for a committed personality with a completed technical basic education and business management training. Languages Native language German and/or French Excellent English language skills Company Address & Contact Rado Watches AG Bielstrasse 45 CH-Lengnau Motivated? Are you motivated to become part of the Rado family? As an employer, we offer a great environment and benefits such as: Flexible 40-hour workweek Subsidy for training opportunities Free refreshments We look forward to your online application. Applications must include a CV, work references, and relevant diplomas and/or proof of studies. jid5af7bdaaen jit0310aen jpiy26aen