Description
POSITION SUMMARY:
This position can be out of one of our offices (Norwalk, CT; Michigan City; IN, Swedesboro, NJ; Sunbury, OH) or fully remote.
The Technical Product Owner (TPO), CRM ensures that the platform is effectively utilized to meet business objectives, drives value and efficiency, and serves as the critical bridge between business goals and technical execution within agile development teams. This role translates business needs into actionable technical requirements, manages a technically focused product backlog and ensures solutions are feasible, scalable, and aligned with long-term product strategy for our CRM platform (Salesforce) and related products. This position focuses on the CRM platform but requires close collaboration with other product owners of eComm, ERP, PIM and other platforms that are, or will be, integrated with CRM. As TPO, CRM, you’ll work with developers to guide architecture decisions, manage technical debt, and ensure delivery quality. With strong technical acumen, agile expertise, and cross-functional communication skills, the TPO drives product success by ensuring both technical soundness and business value.
Responsibilities Include The Following. Other Duties May Be Assigned.
* Defining and Prioritizing Technical Requirements: Work with stakeholders and Users to understand business requirements and translate them into actionable technical specifications. Then define and prioritize features based on technical feasibility, effort and business value.
* Managing the Product Backlog (Technical Focus): Create, maintain, and prioritize the technical backlog in JIRA, including tasks related to software development, architecture, technical debt, and infrastructure. Work with the Development team to build future sprints
* Guiding Technical Decisions: Offer technical advice and support to the stakeholders and development team, particularly on complex technical challenges and where platform features could be implemented to accommodate a valid use case or improve user efficiency.
* Ensuring Technical Feasibility and Quality: Work with the development team to ensure that the product is technically sound, well documented, meets quality standards, and aligns with the technical architecture.
* Roadmap Management: Collaborate with the stakeholders to develop an integrated product roadmap that incorporates both functional and technical aspects and any cross-functional projects take other platform roadmaps into consideration.
* Communication with Stakeholders: Communicate project status, technical challenges, and solutions to stakeholders, including users, business managers, and the development team.
* Managing Technical Debt: Proactively monitor and prioritize maintenance tasks related to technical debt to ensure long-term product health.
* Facilitating Agile Processes: Participate in agile ceremonies like sprint planning, backlog refinement, and daily stand-ups, ensuring the team follows agile principles.
* System Maintenance and Backend Infrastructure Control: Oversee tasks related to system maintenance, updates, and backend infrastructure to ensure the robustness and efficiency of the technical foundation.
Requirements
Qualifications and Educational Requirements:
* 5+ years of experience in CRM, preferably B2B.
* Proficiency in CRM and supportive platforms. Required: Salesforce, Atlassian & HubSpot. Bonus: S4/Hana, Hybris, Seismic and Five9.
* Technical Background: A strong understanding of the Salesforce platform capabilities, features and limitations.
* Experience operating in a multi-channel and global environment.
* Knowledgeable about the business environment and can translate key business objectives and customer needs into an effective architecture strategy and plans.
* Ability to work collaboratively with global cross-functional teams (tech, ops, marketing) and executive teams to drive positive change.
Essential/Preferred Skills
* PMP certification
* Degree in Business, Marketing, or related Technology
* Lean Process Improvement training and/or certification
Work Conditions And Physical Requirements
* Ability to work in both office and manufacturing environments.
* Availability to work outside of core business hours, including nights, weekends, and holidays when required for system upgrades or migrations.
* Required to sit or stand for long periods of time.
* Local and/or international travel may be required as needed (10-15%) including some extended stays on location for education or deployments. Must have a valid driver's license and Passport.
Salary Description
$115,000 #J-18808-Ljbffr