We are a video review platform that enables leading consumer brands such as Sony, Acer and Samsung to generate and distribute authentic product reviews at scale. Through our vetted reviewer community, we source authentic video content that is distributed across retailer channels, syndication networks and social media. After three years of building, Expeerly has a proven product, a strong customer base and is a profitable business approaching CHF 1M in annual revenue, with strong foundations in place to scale further. The role of Chief Operating Officer ( commercial focus ) - (all genders) is an excellent opportunity.
Tasks, scope and span of responsibilities:
The core business is in place and working. We are looking for a commercially-driven COO to take full ownership of running and scaling the company. This is a high-impact role where you divide your focus equally between leadership and direct execution:
Direct Account Management (50%):
You will personally own and manage our key customer relationships. This isn't just oversight; you are the primary point of contact for our brands, responsible for ensuring their success, driving renewals and extensions, and identifying upsell opportunities.
Operational Leadership (50%):
You will lead all operational and commercial areas, including marketing, reviewer operations, and finance. This includes managing a team of two FTEs and several contractors, setting priorities, and ensuring the company executes effectively.
You will work closely with the CEO (who focuses on retail partnerships and strategy) and the
CPO (who leads product and tech). As COO, you oversee all business functions except for
those led by the CPO and specific CEO-led strategic initiatives.
* You are responsible for the overall performance of the business and own the day to day operations of Expeerly.
* Full ownership of P&L and business performance
* Manage and lead all business functions such as: Finance and accounting, Sales, account management and customer success, marketing and operations
* Scale Expeerly to CHF 5M in recurring revenue over the coming years while maintaining profitability
* Build the team, systems and automations needed to scale efficiently with a small,
* high-performing team, focusing on making things work reliably rather than reinventing the wheel
* Ensure Expeerly remains a great place to work, with a motivated team and strong culture
* Maintain and build retention and expansion across our brand portfolio by directly managing customer relationships and driving increasing investment over time.
* Strengthen Expeerly’s brand and position as a leading, authentic and scalable video review platform for brands, retailers and reviewers
Requirements and your profile:
* Experience in a similar function with a background in commercial roles or account management in an B2B industry
* First leadership experience of a team, you know how to structure and enable teams
* You have set up processes and were involved in rolling them out to different teams
* Excellent stakeholder management and communication skills
* Applied experience scaling a business up to 10m and taking responsibility for overall performance, not just a single function
* You have used AI tools either in production or to prototype or automate processes
* We are a small but strong team: You need to be hands on and understand the need for getting work done and not to strategize and plan endlessly
* The ability to create trust, set clear priorities and lead a motivated team
* Native level of German language and professional fluency in English
* You are able to be at the Zurich office twice a week
What we offer and your growth journey:
* The opportunity to take full ownership of a profitable and growing business and scale it to the next stage
* Responsibility and leadership in a tech start up and fast moving industry
* A strong foundation with existing customers, revenue and a working product
* A small, high-quality team and the ability to shape how the company operates and grows
* Close collaboration with the CEO and direct impact on the direction of the company
* The chance to build something over multiple years
* Fair base salary, performance bonus, and meaningful equity in a profitable company building toward an exit
* A flexible setup with time in Zurich and the ability to work remotely
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