Job Summary
We are seeking an IT Supporter to join our team. As the first point of contact for customers, you will be responsible for handling support requests via phone or ticket system.
* This includes properly categorizing, prioritizing, and documenting incidents in the system.
* You will also process or escalate inquiries within defined service levels.
About the Role
The successful candidate will have completed training or qualification in IT or a comparable background.
* Candidate must possess a customer-oriented mindset and good communication skills.
* A strong knowledge of Windows environments, Active Directory, virtualization, and Citrix is also required.
Key Responsibilities
* Handle support requests via phone or ticket system.
* Properly categorize, prioritize, and document incidents in the system.
* Process or escalate inquiries within defined service levels.
* Ensure smooth operation of the Service Desk.
Requirements
* Completed training or qualification in IT or a comparable background.
* Customer-oriented mindset and good communication skills.
* Good knowledge of Windows environments, Active Directory, virtualization, and Citrix.
* Familiarity with shift work and on-call duties; proficiency in German language.
Benefits
* Flexible working hours.
* Attractive pension and insurance benefits.
* Home office options.
* Opportunities for training and development.
* Modern office infrastructure.
* Open corporate culture.
What We Offer
As a valued member of our team, you can expect a range of benefits including flexible working hours, attractive pension and insurance benefits, and opportunities for training and development.
* Our modern office infrastructure provides a comfortable and productive work environment.
* An open corporate culture fosters collaboration and innovation.