Customer Experience Manager
This role involves driving the successful adoption and utilization of technologies within customer organizations, leading to value realization and growth.
* Drive software and services adoption, mitigating renewal risks and increasing customer retention rates.
* Develop and maintain strong relationships with customers, understanding their business challenges and objectives.
* Advocate for customers, ensuring they receive a high-quality experience.
* Own strategic financial decisions, including revenue and margin management.
* Build Technical adoption Plans and E2E Customer plans in partnership with stakeholders, aligning with customer goals.
Collaboration and Partnerships
In this role, you'll partner with Customer Technical and Operational Leaders, orchestrating resources across multiple teams to drive value realization.
* Collaborate with Sales, Renewals, Solution Development Architect team, and Deal Acceleration teams to drive ARR and services growth.
Your Background and Skills
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop partnerships with customers.
* 12 years of related experience
* Familiarity with at least two technology architectures
* Expertise in successful customer adoption and project delivery
* Experience leading diverse teams in a collaborative organization
* Strong written and spoken English and German language skills